Business Process Outsourcing Company

Client
A provider of mortgage foreclosure and bankruptcy processing services for Mortgage Servicers with 1100 employees across six locations.

Challenge
After doubling in size in less than a year, the company´s rapid growth strained their existing communications networks. With their IT staff overwhelmed, the client needed to take their six different platforms and find a single, reliable network design. The best solution would be one that provided business continuity and disaster recovery measures as well.

Solution
Smoothstone delivered a new MPLS network with Cisco equipment down to the IP phones on the desktop. Additionally, they now have access to Smoothstone´s full suite of on–demand voice services, a hosted call center solution and a unified threat management platform.

Benefits
Smoothstone provided a single, stable MPLS platform, improving performance and communications between branches. This network is scalable and would match the client´s continued growth as a company. Smoothstone´s network and services provided desperately needed business continuity and disaster recovery in times of emergency. Additionally, their IT staff now receives additional support and monitoring tools to help them manage their expanding corporation.