Jones Plastic

Client
A nationwide custom injection molder, offering complete art-to-part abilities to its customers through their design center and domestic and offshore tooling abilities, through six facilities located across the USA and Mexico.

Challenge
Across their corporate communications infrastructure, the client had to cope with issues from multiple providers and managing problems where different solutions would not integrate correctly. In one instance, a provider billed the client an extra $40,000, when it was discovered another carrier wasn’t turning circuits on and off properly. Service outages lasted for days as different companies searched their part of the connection for a problem. What the client wanted was one provider, with an integrated solution, that would have a Network Operations Center (NOC) that would monitor their network, because they didn’t have the staffing to manage it themselves.

Solution
Smoothstone initially delivered a TDM IP Trunking solution. Later, the client adopted a complete solution with Smoothstone, gaining a new managed MPLS network with Cisco equipment down to the IP phones on the desktop. Additionally, Smoothstone provided access to a full suite of on–demand voice and data applications.

Benefits
Unlike previous implementations, sites were brought online quickly, due to the IP MPLS backbone, and the client received an implementation experience that was much smoother than expected. Initially, they wanted to continue the use of their 16-year old PBX and Smoothstone easily connected it to their network. After implementation, the client was happy to find all of their applications and services were integrated under a single provider (with a single invoice) and monitored constantly through a NOC that they could contact anytime, day or night. In time, they migrated to a fully-managed solution with Smoothstone.