New York City Based Architecture, Planning and Consulting Firm

Client
An architecture, planning and consulting firm with over 150 employees located in three locations in New York and Washington, DC.

Challenge
The client was unhappy with their hosted communications provider and wanted to migrate to an on–premise call manager. They knew SIP Trunking would provide the cost savings desired, but weren´t confident in their existing network provider´s ability to support the service. Resolving technical issues in the past had been a brutal process. They needed reliability, stability, and quality service.

Solution
Smoothstone delivered a managed MPLS WAN with access to voice and data solutions via SIP Trunking. We worked with a valued Cisco VAR that provided with Cisco equipment and infrastructure.

Benefits
Smoothstone was able to deliver a reliable SIP Trunking solution that provided the cost savings they desired, with the dedicated technical support they desperately needed. Additionally, the client appreciated the monitoring tools Smoothstone provides, which enables them to better manage their communications infrastructure.

Best in Class Support

The quality of our customer support defines us as a Service Provider and every hour of every day, we strive to exceed our customer's expectations in the services and support that we deliver. Our customer retention rates of 99%+ are a direct reflection of this focus and commitment.

Information Resources

Smoothstone is a leading-edge provider of cloud-based unified communications applications. In this fast evolving industry we are committed to providing innovation in technology and services and to providing you with the information resources that help you cut through the hype and make the right decisions.

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