Satellite Television Installer

Client
The largest regional service provider for a satellite television company with over 380+ employees in 15 locations across the Southwest.

Challenge
It was no small irony that the largest satellite television provider in the Southwest was so remotely located that vendors even couldn´t reach them to establish a converged communications network. The client´s multiple locations contained disparate phone systems, making day to day communications difficult. The company´s growth also meant they desperately needed an enterprise call center platform for their growing customer service needs.

Solution
Smoothstone delivered a new MPLS network with Cisco equipment down to the IP phones on the desktop. Now, they have access to Smoothstone´s full suite of on–demand voice services, a hosted call center solution and a customized, integrated IVR platform.

Benefits
Not only was Smoothstone able to provide services to the clients remote locations, we were able to provide them with a solution that would allow them to unify their communications infrastructure. Understanding their unique needs, we customized an IVR platform that could work with their new platform–a service born out of their needs, not our existing product/service applications. With our hosted call center solution, the client received advanced call flow routing, recording and the most detailed monitoring tools available.