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A Professional Services Approach
Smoothstone IP Communications is different.
 Many communications companies sell circuits. Others sell equipment. Still others sell generic "services" which attempt to be everything to everyone, but aren't quite right for anyone.
Smoothstone sells solutions. We've modeled our approach after the world's most successful professional services firms. We supply complete solutions -- hence our top-to-bottom focus. You enjoy one vendor, one bill for all of your communications services. We understand that excellent, ongoing service is the most valued attribute of any communications provider -- thus our end-to-end client service process. You enjoy a live problem solver only a 4-digit dial away. We understand that, while you want the benefits of a fully managed, outsourced solution, you don't want to lose control of your communications. You get your own keys to our Network Operations Center, via NetStalk™, our secure Web portal that enables you to see everything we see concerning your solution, front-to-back.
When you've been supplying enterprise-class IP communications solutions as long as we have, you learn that no matter how "standard" a vendor tries to make its technology, every client is different. That's why we explore each client's business processes and then deliver a solution to meet that client's needs. Some clients want a complete IP communications solution, so we enable them with SmoothstoneCOMPLETE™. Others are better served by keeping existing equipment in place and taking advantage of a SmoothstoneCONNECT™ IP connection and our world class TDM IP Trunking or IP PBX Trunking capabilities. Still others have a mix of legacy equipment scattered among different locations. That's our sweet spot. We design the best way to tie it all together and deliver the best communications capabilities and features at the lowest cost. In all cases, as our clients' needs change, we help their communications infrastructures change to meet the new needs.
 We also understand that, while IP communications solutions are our business, they are simply a means for our clients to do business. That's why we design each solution to minimize your total cost of ownership -- what we call One Low TCO. Before we present you a formal proposal, we use our proprietary TCO tool to help our clients calculate the cost of their current communications infrastructures. Then, we compare this cost to our proposed solution, as well as other alternatives.
Finally, in everything we do, we adhere to the professional standards clients expect from a trusted counselor. If a solution doesn't make sense for a client -- or even if they just are not suited to be a Smoothstone customer, for whatever reason -- we tell them. By imposing high standards on ourselves, we earn and keep the trust of our clients. That's why over 99% of them are still with us. Our mission is to help leading, medium size companies and organizations make significant improvements to their overall performance, using converged,
IP-based communications.
To speak with a Smoothstone representative about how our Professional Services Approach can help your company, please call 1-800-773-3037 or send an email to: info@smoothstone.com.
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