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What Makes Smoothstone Unique?
Our platform is unique.
We have developed an IP communications platform that delivers the benefits of converged networks and IP-based communications (previously only available to the Fortune 500) to medium size entities -- without requiring our clients to hire additional IT staff. This platform delivers our services over a nationwide, private network. We support it using our own proprietary, operations support system (OSS), which we developed specifically to serve medium-sized business clients. These platform building blocks are 'best of breed' -- they exceed the capabilities of any one network or software vendor. The result for you is a best of breed IP communications solution. You enjoy the same communication advantages of larger companies, without the upfront expense and ongoing hassles.
Our value proposition is unique.
Smoothstone approaches the communications market from a different perspective. The old paradigm was many vendors and internal employees needed to fulfill the communication needs of one medium size business -- carriers, equipment vendors and IT consultants, just to name a few. The new Smoothstone paradigm is 'one serving one.' We eliminate all of the extra costs and hassles associated with a many vendors approach. We are our clients' single point of contact for all of their communications needs. We call this the simply smarter way to source business communications.
You experience:
- 'Top-to-bottom,' all-inclusive, solutions
- Direct provider, not an intermediary
- One vendor, one bill for all services
- 'End-to-end,' fully managed client service
- From design and installation to ongoing training and 24/7 support -- we do it all
- A live problem-solver always just a 4-digit dial away
- 'Front-to-back,' totally transparent infrastructure
- You see everything we see
- We manage it, you control it
The result? One Low TCO.
- Higher user and business productivity
- Your IT staff amplified -- relieved of infrastructure management and user support headaches
- Demonstrable cost savings
Our approach is unique.
Smoothstone sells solutions. We modeled our approach after the world's most successful professional services firms. When you have been supplying enterprise-class IP communications solutions as long as we have (since 2000), you learn that every client is different. We also understand that companies want the best of both worlds: to minimize their communications costs (the Total Cost of Ownership or TCO of their communications infrastructures), while still enjoying the best features and service.
This is why, at the beginning of our process, we explore each client's business processes before we design a solution. We then use our proprietary TCO tool to help each client calculate the total cost of its current communications infrastructure. We compare this current TCO to that of our proposed solution, as well as to the TCOs of other alternatives they may be considering. In most cases, we prove that our solution delivers the best communications capabilities at the lowest TCO.
Finally, in everything we do, we adhere to the professional standards clients expect from a trusted counselor. By imposing high standards on ourselves, we earn our clients' loyalties. That is why over 99% of all of the clients we have ever had are still with us.
Our mission is to help medium size organizations make significant improvements to their performance, using converged, IP-based communications. To speak with a Smoothstone representative about how we can help your company, please call 1-800-773-3037 or send an email to: info@smoothstone.com.
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