Enhance or Expand Your Contact Center

Organizations that have customer-facing contact centers are often hindered by the limitations of traditional communications technology – their call volume is capped, their abandon rate is high and their bottom line is affected.

That is where Smoothstone comes in – our ControlMaxx Contact Center platform is a cloud-based, market-hardened solution designed for flexible contact centers with dispersed locations and/or call agents.

A cloud-based communication solution like ControlMaxx provides a scalable, powerful infrastructure for contact centers that removes scalability, transparency and performance limitations. Further, Smoothstone delivers a hosted contact center application that intelligently routes calls to reduce holding times and provides levels of monitoring, recording and analysis unavailable in traditional systems.

Smoothstone solutions for expanding contact centers:

• ControlMaxx 
• VoiceMaxx 
• Virtual Office 
• Maxxis Application Aware Network 
• MaxxSecure 
• AMP – Awareness. Messaging. Presence.  
• Smoothstone Meeting Center 
• Smoothstone Audio Conferencing 
• IT Command Console