Products and Services

What enterprises need to thrive

Smoothstone´s innovative platform, applications and services were designed specifically to bring the benefits of Unified Communications to enterprises with hundreds or thousands of employees in multiple geographic locations.

From MPLS-based application networking to enterprise voice solutions and beyond, Smoothstone has built an impressive record of industry firsts, and we continue to push the boundaries of what´s possible with Unified Communications.

Lifting the Burden of Communications Management
At Smoothstone, we believe that an enterprise should not be burdened with the costs and complexity of managing communications or services.

For most enterprises today, IT resources are consumed with the daily support of infrastructure and applications. From hardware and software patches to end–user support, most IT organizations struggle just to keep up with daily operational details, which often times have the least business value. Smoothstone changes that, providing you with a complete suite of cloud-based Unified Communications applications that:

  • Free your time, resources and budgets to focus on strategic IT initiatives.
  • Drive down costs with the latest technology in IP telephony, unified messaging and collaboration.
  • Provide advanced call handling, contact center and messaging tools that enable you deliver exceptional services to your customers, connecting them with the people and information services they need, when they need them.
  • Align communication services with your business needs through flexible, on-demand services that scale to your enterprise.
  • Give you control of the services through advanced Web-based tools that allow you to control usage and provide complete transparency into quality of service delivery.
And, everything we do is supported by one of the most skilled support teams in the industry.  With Smoothstone, you have the assurance that your communications solutions, from the network core to the desktop, will be managed 24/7/365 by experts in our Network Operations Center and Solutions Management teams.


Enterprise
At Smoothstone, VoIP services are the foundation of everything we do. Since introducing the industry´s first converged voice and data service over an MPLS network in 2001, Smoothstone has continuously pushed the boundaries of what´s possible with unified communications. 		Collaboration
Smoothstone Collaboration solutions enable you to harness the collective thoughts, creativity and energy of your dispersed workforce to accelerate time to market, speed time to solve customers’ problems, and to create competitive advantage.
Network Services
With Smoothstone, you can say goodbye to outdated Internet, frame relay, ATM and private line connections with the most advanced and reliable packet-based WAN technology available today. 		Contact Center
Smoothstone delivers contact center solutions that help businesses tackle the ongoing challenge of meeting or exceeding their customers’ service level expectations—resulting in greater satisfaction and higher customer loyalty.
Managed Security
Securing the enterprise IT infrastructure is an ever-evolving challenge as new software and hardware is introduced into the market resulting in new vulnerabilities being exploited. Centralizing security in the network allows enterprises to better address that challenge 		Management Tools
Smoothstone’s next generation web-based tools allow you to monitor and manage your IP communications infrastructure and services, from network configuration and call flow settings to service and security protocols. With Smoothstone, it is easy.
Unified Messaging
Unified Messaging from Smoothstone gives you access to voice mail and fax messages from a phone, email client, web client, or mobile device, so you can respond faster to time-sensitive communications