Healthcare

Delivering better care through better communications

Hospitals are facing daily communications and IT challenges as the cost of healthcare is rising and there is a shortage of trained medical personnel. In fact, recent data shows that more than 72 percent of hospitals face a shortage of registered nurses. In order to deal with decreasing budgets and staffing shortages, effective communication is going to be essential to the productivity of healthcare providers’ existing staff.

Smoothstone understands the communication challenges in the healthcare industry and their effect on patients and staff. By choosing Smoothstone, healthcare facilities can take the first step toward making their communications more effective and secure, interactions more valuable and staff more efficient.

Smoothstone’s Unified Communications offering is a way for patients, clinicians, families and other healthcare stakeholders to communicate through an integrated system of applications delivered over MPLS from a cloud-based platform. These applications allow for effective, collaborative, scalable, and secure communications, which lets people communicate from wherever they are.

Smoothstone lets clinicians and caregivers connect to the right resource the first time—using the most effective medium. Mobile phone and smart-phone users can coordinate conversations, collaborate with colleagues, and retrieve voicemail messages. Caregivers can see the present status of colleagues to determine their availability, and then securely view directory information to select the best method to reach them.

Smooothstone can:

• Improve outcomes and quality of care by enhancing communication capabilities and by enabling collaboration using video and rich media between clinicians, telemedicine, and on-demand language interpretation services
• Enhance operational effectiveness by improving staff productivity and workflow efficiency for processes such as nurse call systems and bed management
• Improve patient and staff satisfaction due to better overall management, faster response times, and service excellence