Hosted Contact Center Solutions

For enterprises with distributed contact centers that are adapting to changing business conditions, handling heavy call volumes and adhering to quality assurance standards, Smoothstone offers ControlMaxx, a powerful set of tools that put you in total control of call routing across the enterprise and combined with sophisticated contact center functionality to ensure that incoming callers reach the resources best able to meet their requirements.

In today's competitve landscape, enterprises must adapt quickly to changing business conditions. Traditional telephony and on–premise contact center offerings just don’t deliver the agility and real–time control that an enterprise needs to stay ahead of the pack. The cloud-based nature of ControlMaxx makes it different – it can provide an unlimited scale of users and call handling capacity, it provides administrators and agents the tools they need to ensure excellence in customer service.

Smoothstone Hosted Contact Center Solutions:

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Customer Testimonials

"As an owner of a multiple location executive suite operation, our transition to Smoothstone as the underlying technology service for our tenants was the best move we ever made. "

- John, Intellisuites

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Why Smoothstone?

Smoothstone is the leading provider of cloud-based unified communications applications and is committed to helping our customers make a smooth migration to UC. With a scalable, on demand platform and a transparent, resilient network infrastructure supported by a Cisco-certififed NOC, Smoothstone is positioned to exceed our customers' expectations.

Smoothstone & West Corp.

No other unified communications provider is able to match our technology or the quality of our service. Together we will continue to lead the migration of enterprise-class organizations toward cloud-based unified communications.