Smoothstone Announces: IP Communications — Totally Managed, Tailored for the Travel Industry

LOUISVILLE, Ky (August 9, 2006) — Smoothstone IP Communications, a leading nationwide provider of enterprise–class communication solutions, today announced a new suite of services called IP Communications — Totally Managed, Tailored for the Travel Industry. Collectively, these services bring the full benefits of IP (Internet Protocol)–based communications — including VoIP and an unparalleled set of specifically designed, productivity enhancing features — to travel services providers.

“Smoothstone changed the way we do business,” said Lee Thomas, Executive Vice President for The Travel Authority, a recognized leader in the travel industry and the largest affiliate of the American Express Travel Network. “They have very valuable features and functions, specifically designed for the travel industry, which other providers simply don´t offer.”

Specific, travel industry–related features and benefits include:

• Smoothstone´s Automated Call Director (SACD) — customized through call flow and business process analyses — for the high call volumes and specific needs of travel services providers


• Guaranteed SLA Call Report generation


• Guaranteed Integrated GDS access


• Guaranteed Work–at–Home remote and home–based agent support


• Guaranteed Business Continuity and Disaster Recovery features and services
• Toll–free connections between all client locations and between all Smoothstone travel industry clients


• First–class, “End–to–End” service, training and support for which Smoothstone is known


• Effortless integrations to existing phone equipment and networks


• Easy scalability and moves/adds/changes


• Lowest total cost of ownership


• One vendor, one bill for all services

“Through our successful history serving travel services clients, we have discovered that our IP communications solutions are a great fit for the travel industry,” said Jack Roth, Chief Development Officer of Smoothstone. “By listening to our travel clients and then tailoring our solutions to their specific needs, we have created features and functions that make Smoothstone the best IP communications provider for the travel industry.”

Smoothstone offers it services two ways: SmoothstoneCOMPLETE, a fully managed, outsourced service and SmoothstoneCONNECT, an IP trunking service to existing TDM equipment or on-site IP PBXs (based on specific client needs and existing equipment).

About Smoothstone IP Communications:

Smoothstone IP Communications is a nationwide provider of unified IP communications services to mid-sized enterprises. Smoothstone delivers Voice over Internet Protocol (VoIP), IP trunking, unified threat management, MPLS networking, contact center solutions, messaging and advanced collaboration tools as a unified suite of managed services and cloud based applications. Smoothstone´s scalable, on–demand applications & services can be integratedwith a customer´s existing network and telecommunications infrastructure, operational processes and employee activities, enabling a customer to migrate to unified IP communications as their business requirements dictate. For more information, visit www.smoothstone.com or call (800) 773.3037.