inContact and Smoothstone IP Communications Announce Strategic Partnership

Salt Lake City, UT and Louisville, Ky (September 10, 2009) — inContact (NASDAQ: SAAS) (www.inContact.com), the market leader in on–demand contact center software and agent optimization tools, announced today that it has formed a strategic partnership with Smoothstone IP Communications (www.smoothstone.com), a nationwide provider of cloud–based unified IP communications services. This partnership moves the companies closer to their shared vision of enterprise communication tools delivered as cloud–based, federated services.

inContact focuses on the complex routing needs of the contact center, including skills–based routing, Integrated Voice Response (IVR) and Computer Telephony Integration (CTI). Smoothstone delivers VoIP solutions, IP trunking services, unified threat management, MPLS networking, messaging and advanced collaboration tools as an integrated suite of managed services and cloud–based applications.

This strategic alliance will allow inContact and Smoothstone to offer joint solutions to customers who demand advanced, enterprise grade communications and contact center solutions without the cost and complexity of owning and operating on–premise equipment.

The two companies recently signed their first joint customer, a 211 information referral organization. This social service non–profit organization processes calls involving community, health and disaster response information for municipalities in California. The organization needed a flexible solution that could deal with the unpredictable nature of their communications needs in a cost effective and reliable way. The on–demand services offered by inContact and Smoothstone were the perfect solution.

“Offering our SaaS–based contact center technology together with Smoothstone´s SaaS–based voice services and applications makes business sense from our perspective as well as the customer´s,” said Frank Maylett, inContact executive vice president of sales, marketing and global alliances. “This is part of our larger strategy to integrate our solutions with key third party groups to offer a holistic solution to our customers. We have already integrated with CRM and WFO companies, and now can offer the IP communications benefits of Smoothstone.”

“We see significant value in partnering with inContact,” said James Whitemore, Chief Marketing Officer at Smoothstone. “We share a common view, that one service provider will not be able to meet all the needs of the dynamic, mid–sized enterprise, and that their needs will be best served by multiple cloud service providers who jointly deliver integrated solutions. This partnership really does herald the arrival of federated, cloud–based, communication services.”

 

inContact Media Contact: Heather Hurst, (801) 320-3591, Heather.hurst@inContact.com

inContact Investor Contact: Neal Feagans, (303) 449-1184, Feagans Consulting

Smoothstone Media Contact:  Keni Brown, (800) 962-6037, mkt@smoothstone.com

 

About inContact

inContact, Inc.® (NASDAQ: SAAS) provides the market´s leading on–demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world–class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills–based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software–as–a–Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises–based alternatives. To learn more about inContact, visit www.inContact.com.

About Smoothstone IP Communications:

Smoothstone IP Communications is a nationwide provider of unified IP communications services to mid–sized enterprises. Smoothstone delivers Voice over Internet Protocol (VoIP), IP trunking, unified threat management, MPLS networking, contact center solutions, messaging and advanced collaboration tools as a unified suite of managed services and cloud based applications. Smoothstone´s scalable, on–demand applications & services can be integratedwith a customer´s existing network and telecommunications infrastructure, operational processes and employee activities, enabling a customer to migrate to unified IP communications as their business requirements dictate. For more information, visit www.smoothstone.com or call (800) 773.3037.

Safe Harbor Statement:

The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward–looking information made on the Company´s behalf. All statements, other than statements of historical facts which address the Company´s expectations of sources of capital or which express the Company´s expectation for the future with respect to financial performance or operating strategies, can be identified as forward–looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward–looking statements. (For the complete statement, please click here.)