Our Approach

Our focus on mid–sized enterprises has taught us that there is no one–size–fits–all solution for unified IP communications. Mid–sized enterprises evolve quickly and need to carefully plan for scalability as they adopt unified IP communications. Typically, they also have limited IT resources and need maximum support and assistance in deploying new services. Because they may have hundreds, if not thousands, of employees across multiple geographic locations, end–to–end service management is critical.

To address these requirements Smoothstone has developed a unique service delivery approach that focuses on these core needs.

Consultation
Smoothstone´s engineers start by assessing your business requirements and determining your unique communications cost structures. They evaluate communication patterns and trends, identify waste and outline the most efficient and powerful solutions for your business needs. They develop a solution from the desktop to the network core and plan for network QoS and bandwidth demand to ensure optimal performance.

Implementation
Once a solution is agreed upon, dedicated Smoothstone project managers take responsibility for the installation of all circuits and equipment. They provide a single point of contact for you and your IT staff during rollout and coordinate everything from equipment delivery to number porting. After everything is in place, they work with your IT staff to conduct complete administrator and user training.

Management
Once your solution is activated, Smoothstone seamlessly blends support and control the way mid–sized enterprises want it. Our Network Operations Center (NOC) maintains all applications and services, including proactive QoS and security monitoring and management of all underlying network providers. Smoothstone´s powerful web–based portals provide your IT organization with the visibility and control they want, ensuring every aspect of the solution is aligned to their business needs.