Info and Control at Your Fingertips

ITC is a role–based management tool giving you insight and access to control and manage your IP communications infrastructure.

• Account and Service Management — Maintain and administer user accounts and open/monitor tickets and service issues


• Call Flow and Control — Manage inbound numbers and how they route in the event of outages, or according to geography, time–of–day or holiday schedules


• Network Management — Real–time monitoring of your entire network infrastructure


• Security Management — Access to the Smoothstone Secure application, including firewall, VPN, spam/content filtering and virus protection


• Reporting — Drill–down reporting on voice call detail and utilization of all network and service infrastructure

Powerful Communications Require Smarter Controls
ITC provides simple, smart control of your Smoothstone solution, delivering unprecedented efficiency to your IT department, delivering the visibility you need to ensure every employee can successfully Work over IP.

ITC Account and Service Management

ITC provides you simple tools for day–to–day account and user administration as well as the opening, tracking and management of service tickets.

Account and user administration

• Administer directory and speed dial settings
• Manage equipment and inventory including circuits, hardware and applications
• Track installation status of new locations

Ticket management

• Open support requests and trouble tickets
• View all tickets, open and closed
• Drill down into each ticket for details of actions and resolutions
• Add ticket notes for action by Smoothstone Client Support Engineers

Call Flow Management (Call Director)

Smoothstone provides you with control of your inbound numbers, so that you can point them where you want, when you want them. Whether making routine changes to dynamic call groups or emergency changes in the time of a crisis, Smoothstone Call Director gives you the tools you need to ensure that your calls are received.

• Route inbound traffic by geography, time–of–day or day–of–week


• Direct calls to hunt groups, auto attendants, voice mailboxes or to individual users


• Create and manage auto attendant greetings and options


• Build and manage business continuity and disaster recovery response plans


• Send calls to remote or home–based employees to handle overflow calls, during after–hours periods or in the case of emergencies


• Migrate easily to Smoothstone ICC, should the need for contact center functionality arise

Network Management (NetStalk)

A complete WAN management system adapted from IBM Tivoli & Solarwinds applications, NetStalk gives you the ability monitor, in real–time, the performance and health of your entire network infrastructure.

• Manage hardware, circuits, and VLANS – location–by–location


• Run utilization reports for all network infrastructure elements


• Control performance and fault management with ability to customize thresholds and alerts


• Monitor and manage the performance of applications and servers


• Optimize the performance of your network by viewing Netflow traffic analysis reports

Security Management (Secure)

Smoothstone Secure delivers an entire suite of Unified Threat Management tools that protect your enterprise from spam and viruses, unauthorized intrusions and inappropriate web content.

• Firewall — Protect your company´s valuable data, while streamlining your network performance through traffic shaping at the application level


• Spam Filtering — Keep unsolicited and unsafe e–mail from entering your network and tying up your bandwidth, IT staff and other network resources


• Virus & Spyware Protection — Prevent harmful executable files from entering your network


• Web Content Monitoring & Filtering — Ensure your company´s Internet usage is productive and free of potentially libelous and inappropriate content


• Intrusion Detection and Prevention — Protect your data from external threats


• VPN — Access network resources, securely, and efficiently–at home or on the road

Reporting (VoiceStalk)

VoiceStalk provides customers with both real–time and historical call reporting, empowering management with the data needed to make business decisions.

• Monitor and manage all call and conference line activity


• Run standard reports for all types of voice traffic – sorted by date, location, user & call type


• Use Report Writer to build customized reports to scan calling records by location, user, phone number, date, time or type of call.


• Export call data to Microsoft Excel