Benefits of VoIP

Smoothstone´s voice services provide a number of ways to help you Work over IP, allowing you to reduce costs and work more effectively.

No More Overbuying
With Smoothstone, you can consolidate IP trunks across the enterprise, so that you no longer need to over–buy services in local markets. This frees you from expensive, dedicated circuits in each location that can be severely underutilized, saving you management time and drives down the cost of enterprise voice.

8,000+ Rate Centers
Access to phone numbers from over 8,000 rate centers means Smoothstone can provide and port existing phone numbers nationwide. We can help improve your local sales and service profile by providing a local number in markets where you don´t have a physical presence.

Free On–net Calling
With Smoothstone’s voice services, you can connect all your offices with 4–digit dialing and unlimited free on–net calls to reduce long distance charges between any of your offices, regardless of where they are located.

Low Cost Calling Plans
Smoothstone´s voice service provides unlimited local calling in over 8,000 U.S. calling areas, and competitive domestic and international long distance calling rates.

As a provider of hosted unified communications services, Smoothstone is able to continuously refine and integrate features that extend the traditional capabilities of enterprise phone systems.

Mobility
Smoothstone´s Softphone gives road warriors all the features and functionality of a desktop phone right on their laptop. Now they can take full advantage of all of Smoothstone´s applications and features, no matter where they are in the world, with a fully–featured softphone on their PC. With find me/follow me capabilities and voice mail to e–mail integration, your employees never have to miss a call again.

Productivity
Smoothstone´s features can improve productivity across your enterprise. Call Director, our powerful call management and routing platform, lets you manage how calls are routed within and across all of your organization´s locations, as if everyone was in the same building. Smart features like Voice Assistant provide your users with pop–up notifications of incoming calls in real–time, letting them decide what to do with an incoming call—answer it, route it to voice mail, virtual ring or reply with a recorded message.

Convenience
Smoothstone takes unified communications to a new level of convenience. For instance, with Phone Control Web Portal, users can access personal directories to quickly look up phone numbers and other important information, and even place calls with the click of a mouse. And visual voice mail allows you to see voice mail messages from your computer, who called, the type of message and the length of the message. You can even receive an e–mail notification when a new voice mail arrives and listen to the voice mail from your e–mail inbox.

Smoothstone provides powerful tools that enable you to monitor your enterprise calling activity in real–time and with incredible detail–from any web browser. This enables you to manage network resources and calling behaviors across the enterprise.

Comprehensive Real–time Monitoring
Unlike many voice reporting tools that download statistics at the end of a day, VoiceStalk allows you to see calling patterns and detail in real–time for instant analysis. It also covers your enterprise´s total calling activity: local and long distance, inbound and outbound, intra–company and external.

Detailed Reporting
VoiceStalk data is categorized by individual DID and summarizes the cost and minutes of every received and placed call. You can use specific queries to further subdivide and analyze the data down to each individual call. The data can also be summarized by the external number called for outbound calls or the external number called for inbound calls.

Convenient Web–based Access
VoiceStalk is accessed via a secure web–portal, so that you can monitor and manage calling activity from the office or on the road. On–screen reports contain hyperlinks for easy data drill–down analysis. You can also export reports into a spreadsheet format for further analysis.

With VoiceStalk, you will never again have to wonder at how your enterprise is using voice communications. All the data you need is at your fingertips, so you can see how your system is working, at any given time.

Smoothstone knows business interruptions can be especially damaging to mid–sized enterprises. Smoothstone´s multiple layers of protection enable you to do more than just plan for disasters–they let you work right through them.

Network Characteristics
Smoothstone´s private MPLS–based IP network includes built–in redundancy to ensure your business continues without any interruption in the face of disaster or network outage. We give you the security and peace of mind to keep your business protected against the unexpected

Tools and Technologies
Smoothstone´s Network Operation Center (NOC) adds another layer of defense. The NOC monitors your services 24/7/365, proactively resolving issues before they become problems, like re–routing calls according to pre–defined contingency plans.

People and Processes
Smoothstone engineers are always just a four digit dial away and the engineer that answers your call is the engineer that solves your issue. Our team of certified technicians doesn´t just open tickets—they solve the problem and become an extension of your IT organization. Smoothstone focuses on your voice and data communications needs, so you can truly Work over IP.